Privacy Policy
Last updated: September 2026
Savor Trails respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, subscribe to our newsletter, request information, or book and participate in one of our experiences.
1. Who We Are
Savor Trails, Lda. (“Savor Trails”, “we”, “us” or “our”) is a company established in Portugal providing private day experiences, multi-day journeys and private chef services.
For the purposes of the General Data Protection Regulation (EU) 2016/679 (“GDPR”), Savor Trails, Lda. is the controller responsible for the personal data described in this Policy.
Company: Savor Trails, Lda.
Country: Portugal
Email: info@savortrails.com
2. Information We Collect
Depending on how you interact with us and the experience you book, we may collect:
your name, email address, telephone number and other contact details;
information provided through our website forms, email or WhatsApp;
information relating to enquiries, bookings and requested experiences;
names and, where necessary, ages or dates of birth of participants included in a booking;
billing and transaction information;
travel preferences, interests and requirements;
dietary requirements, allergies, mobility needs or other information relevant to providing an experience safely and appropriately;
emergency contact information;
passport or identification information where required for a particular journey, accommodation or other travel service;
your name and email address when you subscribe to our newsletter;
photographs or video taken during an experience, where applicable;
technical information relating to your use of our website, such as IP address, browser and device information, cookie data and website activity, where applicable.
We only collect information reasonably necessary for the relevant purpose.
3. How We Receive Personal Information
Most personal information is provided directly by you when you contact us, make a booking, subscribe to our newsletter or communicate with us.
We may also receive information:
from the person making a booking on behalf of other participants;
from travel agents, booking platforms or other partners through which you make an enquiry or reservation;
from service providers involved in arranging your journey;
automatically through our website and its cookies and analytics technologies.
If you provide personal information about another participant, please ensure that you are authorized to provide that information and that the person is aware that their information will be used as described in this Privacy Policy.
4. How We Use Your Information
We may use personal data to:
respond to enquiries and communicate with you;
prepare proposals and design personalized experiences;
manage reservations, bookings and payments;
organize and deliver our private day experiences, multi-day journeys and private chef services;
arrange accommodation, transport, meals, activities and other services included in an itinerary;
accommodate dietary, accessibility and other relevant requirements;
provide customer service before, during and after an experience;
respond appropriately to an accident, medical situation or other emergency;
comply with accounting, tax, insurance and other legal obligations;
establish, exercise or defend legal claims where necessary;
operate, secure and improve our website and services;
understand how visitors use our website, where the required consent has been provided;
send our newsletter and other Savor Trails communications when you have chosen to receive them;
use photographs or video for the purposes described in Section 11 where you have given the required consent.
5. Legal Bases for Processing
Depending on the circumstances, we process personal data on one or more of the following legal bases:
Contract — where processing is necessary to take steps at your request before entering into a contract or to provide an experience you have booked.
Legal obligation — where processing is necessary to comply with applicable legal, accounting, tax or regulatory requirements.
Legitimate interests — where processing is reasonably necessary to operate, protect or improve our business and services, provided those interests do not override your rights and freedoms.
Consent — where you have freely given consent, including for our newsletter, non-essential cookies, the promotional use of identifiable photographs or video, and certain other processing activities. You may withdraw your consent at any time.
Other legal grounds permitted under applicable data-protection law may apply in exceptional circumstances, including where processing is necessary to protect a person's vital interests.
6. Dietary, Health and Accessibility Information
When arranging a meal, tour or journey, we may need information concerning allergies, dietary requirements, mobility needs or other matters relevant to providing your experience safely and appropriately.
Some of this information may constitute special-category personal data under the GDPR. Where required, we process such information with your explicit consent and only to the extent necessary to provide the requested service.
In an emergency, relevant information may also be processed or shared where permitted by law and necessary to protect your or another person's vital interests.
Please provide only information relevant to your experience.
7. Who We Share Information With
Where necessary to organize or provide an experience, we may share relevant personal information with:
accommodation providers;
restaurants, chefs and other food-service providers;
guides and activity providers;
transport providers;
other suppliers directly involved in your itinerary;
emergency services and healthcare providers where necessary in an emergency;
our insurers, professional advisers and other parties where necessary in connection with an incident or legal claim;
public authorities where disclosure is required by law.
We only share information reasonably necessary for the relevant purpose.
We do not sell your personal information.
8. Technology and Service Providers
We use selected third-party providers to operate Savor Trails and deliver our services.
Squarespace hosts and operates our website, website forms and related infrastructure. We also use Squarespace Email Campaigns to manage newsletter subscriptions and email communications.
Stripe processes certain card payments. Payment information submitted through Stripe is processed according to Stripe's own privacy and security practices. Savor Trails does not need to receive or store your complete card details.
Revolut is used for certain business banking, payment and transfer transactions.
Google Workspace and Gmail are used for business email, documents and communications.
Google Analytics helps us understand how visitors interact with our website. Where consent is required, analytics technologies are used according to your cookie choices.
WhatsApp, part of the Meta group of companies, may be used when you choose to communicate with us through WhatsApp.
These providers may process personal information according to their respective roles, terms and privacy policies.
9. Payments
Payments may be processed through Stripe, Revolut or other payment methods made available to you.
Payment providers may process information necessary to complete the transaction, prevent fraud, comply with financial regulations and provide their services.
Savor Trails generally receives confirmation of payment and information necessary to identify and administer your booking rather than your complete payment-card details.
10. Newsletter and Email Communications
If you subscribe to our newsletter, we use your name, where provided, and email address to send occasional stories from Savor Trails, travel inspiration, new experiences and other news from the trail and table.
Our newsletter is managed through Squarespace Email Campaigns. We may use information provided by the platform, such as email delivery, opens and interactions, to understand how our communications are received and improve them.
Newsletter subscription is voluntary and separate from making an enquiry or booking with us. We send these communications on the basis of your consent.
You can unsubscribe at any time using the unsubscribe link included in every newsletter or by contacting us. Withdrawing consent does not affect the lawfulness of processing carried out before your withdrawal.
11. Photographs and Video
We may occasionally take photographs or video during Savor Trails experiences.
Where a guest is identifiable and we wish to use their image for our website, Journal, social media or other promotional and editorial materials, we will ask for their consent.
Participation in photography or video for these purposes is entirely optional. Choosing not to be photographed or filmed, or not to allow the use of your image, will not affect your ability to participate in an experience.
Where children are identifiable, permission will be obtained from their parent or legal guardian before their image is used for these purposes.
You may withdraw your consent for future use of your image by contacting us at [CONTACT EMAIL]. Withdrawal does not affect uses made lawfully before consent was withdrawn. Where an image has already been incorporated into printed materials or other materials that cannot reasonably be withdrawn, its continued presence in those existing materials may not always be capable of being reversed.
12. Cookies and Analytics
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to operate securely and correctly. Others, including analytics technologies, help us understand how visitors use the website.
We currently use Google Analytics for website analytics.
Where consent is required by applicable law, non-essential cookies and analytics technologies will only be used according to the choices you make through our cookie consent mechanism.
You can manage or change your cookie preferences through the cookie settings available on our website.
Further information about the cookies and technologies used on our website is available in our Cookie Policy.
13. International Data Transfers
Some of the technology providers we use operate internationally and may process personal information outside Portugal or the European Economic Area (“EEA”), including in the United States.
Where personal data is transferred outside the EEA, appropriate safeguards required by applicable data-protection law are used where necessary. Depending on the provider and destination, these may include European Commission adequacy decisions, the EU–U.S. Data Privacy Framework or Standard Contractual Clauses approved by the European Commission.
Information necessary to provide an international journey may also need to be shared with service providers located in the country in which the experience takes place.
14. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, insurance and dispute-resolution requirements.
Accounting, invoicing and supporting records are retained for the period required under Portuguese law, which is generally 10 years.
Information relating to enquiries that do not result in a booking will be retained only for a reasonable period unless there is a legitimate reason or legal requirement to retain it longer.
Operational information collected for a particular journey, including health, dietary, identification or emergency information, will not be retained longer than reasonably necessary unless continued retention is required for legal, insurance or dispute-resolution purposes.
Newsletter information will be retained while you remain subscribed and as necessary to maintain a record of your subscription preferences, subject to applicable legal requirements.
Where photographs or video are processed on the basis of consent, they may be retained for the purposes for which consent was given until that consent is withdrawn or the material is no longer required, subject to applicable legal requirements and the limitations described in Section 11.
15. Your Data Protection Rights
Subject to the conditions established by applicable data-protection law, you may have the right to:
access the personal data we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
receive certain personal data in a portable format;
withdraw consent at any time where processing is based on consent.
Withdrawing consent does not affect processing lawfully carried out before consent was withdrawn.
To exercise any of these rights, please contact us at info@savortrails.com
We may need to verify your identity before fulfilling a request.
You also have the right to lodge a complaint with the Portuguese data-protection supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD).
16. Security
We take appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss or destruction.
While we take reasonable measures to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.
17. Third-Party Websites and Services
Our website may contain links to third-party websites or services. When you follow these links or use those services, their own privacy policies and terms may apply.
We encourage you to review their privacy information where appropriate.
18. Children and Families
Our experiences may be enjoyed by families travelling with children.
Where personal information concerning a minor is necessary for organizing or providing an experience, it should be provided by or with the authorization of a parent or legal guardian.
Where photographs or video identifying a child are intended for the purposes described in Section 11, permission will be obtained from the child's parent or legal guardian.
We do not knowingly use children's personal information for direct marketing.
19. Changes to This Policy
We may update this Privacy Policy when our services, technology providers or legal obligations change.
The current version will always be published on this page together with the date of the most recent update.
20. Contact Us
If you have questions about this Privacy Policy, how we process your personal information or wish to exercise your data-protection rights, please contact:
Savor Trails, Lda.
Portugal
info@savortrails.com
Last updated: September 2026
Savor Trails respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, subscribe to our newsletter, request information, or book and participate in one of our experiences.
1. Who We Are
Savor Trails, Lda. (“Savor Trails”, “we”, “us” or “our”) is a company established in Portugal providing private day experiences, multi-day journeys and private chef services.
For the purposes of the General Data Protection Regulation (EU) 2016/679 (“GDPR”), Savor Trails, Lda. is the controller responsible for the personal data described in this Policy.
Company: Savor Trails, Lda.
Country: Portugal
Email: info@savortrails.com
2. Information We Collect
Depending on how you interact with us and the experience you book, we may collect:
your name, email address, telephone number and other contact details;
information provided through our website forms, email or WhatsApp;
information relating to enquiries, bookings and requested experiences;
names and, where necessary, ages or dates of birth of participants included in a booking;
billing and transaction information;
travel preferences, interests and requirements;
dietary requirements, allergies, mobility needs or other information relevant to providing an experience safely and appropriately;
emergency contact information;
passport or identification information where required for a particular journey, accommodation or other travel service;
your name and email address when you subscribe to our newsletter;
photographs or video taken during an experience, where applicable;
technical information relating to your use of our website, such as IP address, browser and device information, cookie data and website activity, where applicable.
We only collect information reasonably necessary for the relevant purpose.
3. How We Receive Personal Information
Most personal information is provided directly by you when you contact us, make a booking, subscribe to our newsletter or communicate with us.
We may also receive information:
from the person making a booking on behalf of other participants;
from travel agents, booking platforms or other partners through which you make an enquiry or reservation;
from service providers involved in arranging your journey;
automatically through our website and its cookies and analytics technologies.
If you provide personal information about another participant, please ensure that you are authorized to provide that information and that the person is aware that their information will be used as described in this Privacy Policy.
4. How We Use Your Information
We may use personal data to:
respond to enquiries and communicate with you;
prepare proposals and design personalized experiences;
manage reservations, bookings and payments;
organize and deliver our private day experiences, multi-day journeys and private chef services;
arrange accommodation, transport, meals, activities and other services included in an itinerary;
accommodate dietary, accessibility and other relevant requirements;
provide customer service before, during and after an experience;
respond appropriately to an accident, medical situation or other emergency;
comply with accounting, tax, insurance and other legal obligations;
establish, exercise or defend legal claims where necessary;
operate, secure and improve our website and services;
understand how visitors use our website, where the required consent has been provided;
send our newsletter and other Savor Trails communications when you have chosen to receive them;
use photographs or video for the purposes described in Section 11 where you have given the required consent.
5. Legal Bases for Processing
Depending on the circumstances, we process personal data on one or more of the following legal bases:
Contract — where processing is necessary to take steps at your request before entering into a contract or to provide an experience you have booked.
Legal obligation — where processing is necessary to comply with applicable legal, accounting, tax or regulatory requirements.
Legitimate interests — where processing is reasonably necessary to operate, protect or improve our business and services, provided those interests do not override your rights and freedoms.
Consent — where you have freely given consent, including for our newsletter, non-essential cookies, the promotional use of identifiable photographs or video, and certain other processing activities. You may withdraw your consent at any time.
Other legal grounds permitted under applicable data-protection law may apply in exceptional circumstances, including where processing is necessary to protect a person's vital interests.
6. Dietary, Health and Accessibility Information
When arranging a meal, tour or journey, we may need information concerning allergies, dietary requirements, mobility needs or other matters relevant to providing your experience safely and appropriately.
Some of this information may constitute special-category personal data under the GDPR. Where required, we process such information with your explicit consent and only to the extent necessary to provide the requested service.
In an emergency, relevant information may also be processed or shared where permitted by law and necessary to protect your or another person's vital interests.
Please provide only information relevant to your experience.
7. Who We Share Information With
Where necessary to organize or provide an experience, we may share relevant personal information with:
accommodation providers;
restaurants, chefs and other food-service providers;
guides and activity providers;
transport providers;
other suppliers directly involved in your itinerary;
emergency services and healthcare providers where necessary in an emergency;
our insurers, professional advisers and other parties where necessary in connection with an incident or legal claim;
public authorities where disclosure is required by law.
We only share information reasonably necessary for the relevant purpose.
We do not sell your personal information.
8. Technology and Service Providers
We use selected third-party providers to operate Savor Trails and deliver our services.
Squarespace hosts and operates our website, website forms and related infrastructure. We also use Squarespace Email Campaigns to manage newsletter subscriptions and email communications.
Stripe processes certain card payments. Payment information submitted through Stripe is processed according to Stripe's own privacy and security practices. Savor Trails does not need to receive or store your complete card details.
Revolut is used for certain business banking, payment and transfer transactions.
Google Workspace and Gmail are used for business email, documents and communications.
Google Analytics helps us understand how visitors interact with our website. Where consent is required, analytics technologies are used according to your cookie choices.
WhatsApp, part of the Meta group of companies, may be used when you choose to communicate with us through WhatsApp.
These providers may process personal information according to their respective roles, terms and privacy policies.
9. Payments
Payments may be processed through Stripe, Revolut or other payment methods made available to you.
Payment providers may process information necessary to complete the transaction, prevent fraud, comply with financial regulations and provide their services.
Savor Trails generally receives confirmation of payment and information necessary to identify and administer your booking rather than your complete payment-card details.
10. Newsletter and Email Communications
If you subscribe to our newsletter, we use your name, where provided, and email address to send occasional stories from Savor Trails, travel inspiration, new experiences and other news from the trail and table.
Our newsletter is managed through Squarespace Email Campaigns. We may use information provided by the platform, such as email delivery, opens and interactions, to understand how our communications are received and improve them.
Newsletter subscription is voluntary and separate from making an enquiry or booking with us. We send these communications on the basis of your consent.
You can unsubscribe at any time using the unsubscribe link included in every newsletter or by contacting us. Withdrawing consent does not affect the lawfulness of processing carried out before your withdrawal.
11. Photographs and Video
We may occasionally take photographs or video during Savor Trails experiences.
Where a guest is identifiable and we wish to use their image for our website, Journal, social media or other promotional and editorial materials, we will ask for their consent.
Participation in photography or video for these purposes is entirely optional. Choosing not to be photographed or filmed, or not to allow the use of your image, will not affect your ability to participate in an experience.
Where children are identifiable, permission will be obtained from their parent or legal guardian before their image is used for these purposes.
You may withdraw your consent for future use of your image by contacting us at [CONTACT EMAIL]. Withdrawal does not affect uses made lawfully before consent was withdrawn. Where an image has already been incorporated into printed materials or other materials that cannot reasonably be withdrawn, its continued presence in those existing materials may not always be capable of being reversed.
12. Cookies and Analytics
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to operate securely and correctly. Others, including analytics technologies, help us understand how visitors use the website.
We currently use Google Analytics for website analytics.
Where consent is required by applicable law, non-essential cookies and analytics technologies will only be used according to the choices you make through our cookie consent mechanism.
You can manage or change your cookie preferences through the cookie settings available on our website.
Further information about the cookies and technologies used on our website is available in our Cookie Policy.
13. International Data Transfers
Some of the technology providers we use operate internationally and may process personal information outside Portugal or the European Economic Area (“EEA”), including in the United States.
Where personal data is transferred outside the EEA, appropriate safeguards required by applicable data-protection law are used where necessary. Depending on the provider and destination, these may include European Commission adequacy decisions, the EU–U.S. Data Privacy Framework or Standard Contractual Clauses approved by the European Commission.
Information necessary to provide an international journey may also need to be shared with service providers located in the country in which the experience takes place.
14. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, insurance and dispute-resolution requirements.
Accounting, invoicing and supporting records are retained for the period required under Portuguese law, which is generally 10 years.
Information relating to enquiries that do not result in a booking will be retained only for a reasonable period unless there is a legitimate reason or legal requirement to retain it longer.
Operational information collected for a particular journey, including health, dietary, identification or emergency information, will not be retained longer than reasonably necessary unless continued retention is required for legal, insurance or dispute-resolution purposes.
Newsletter information will be retained while you remain subscribed and as necessary to maintain a record of your subscription preferences, subject to applicable legal requirements.
Where photographs or video are processed on the basis of consent, they may be retained for the purposes for which consent was given until that consent is withdrawn or the material is no longer required, subject to applicable legal requirements and the limitations described in Section 11.
15. Your Data Protection Rights
Subject to the conditions established by applicable data-protection law, you may have the right to:
access the personal data we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
receive certain personal data in a portable format;
withdraw consent at any time where processing is based on consent.
Withdrawing consent does not affect processing lawfully carried out before consent was withdrawn.
To exercise any of these rights, please contact us at info@savortrails.com
We may need to verify your identity before fulfilling a request.
You also have the right to lodge a complaint with the Portuguese data-protection supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD).
16. Security
We take appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss or destruction.
While we take reasonable measures to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.
17. Third-Party Websites and Services
Our website may contain links to third-party websites or services. When you follow these links or use those services, their own privacy policies and terms may apply.
We encourage you to review their privacy information where appropriate.
18. Children and Families
Our experiences may be enjoyed by families travelling with children.
Where personal information concerning a minor is necessary for organizing or providing an experience, it should be provided by or with the authorization of a parent or legal guardian.
Where photographs or video identifying a child are intended for the purposes described in Section 11, permission will be obtained from the child's parent or legal guardian.
We do not knowingly use children's personal information for direct marketing.
19. Changes to This Policy
We may update this Privacy Policy when our services, technology providers or legal obligations change.
The current version will always be published on this page together with the date of the most recent update.
20. Contact Us
If you have questions about this Privacy Policy, how we process your personal information or wish to exercise your data-protection rights, please contact:
Savor Trails, Lda.
Portugal
info@savortrails.com