Cancellation Policy

1. Reservations and Payment

Cooking experiences should be booked at least 48 hours before the scheduled starting time, subject to availability.

For reservations made more than 48 hours in advance, a 30% deposit is required to confirm the booking. The remaining 70% must be paid no later than 48 hours before the experience.

Last-minute reservations made within 48 hours of the experience may be accepted exceptionally, subject to availability, and require full payment (100%) at the time of booking.

All reservations are confirmed only once the required payment has been received.

2. Cancellation by the Guest

Cancellation requests must be submitted in writing. The following conditions apply:

• More than 48 hours before the experience: All payments received will be refunded, less 4% of the total booking price to cover administrative and payment-processing costs.

• Between 48 and 24 hours before the experience: 30% of the total booking price is non-refundable. Any amount paid above this will be refunded.

• Less than 24 hours before the experience or in the event of a no-show: No refund will be issued, and the full booking price remains payable.

These cancellation conditions also apply to last-minute reservations made within 48 hours of the experience, even when full payment has been required at confirmation.

Any refunds will be processed through the original payment method whenever possible, without prejudice to applicable consumer rights.

3. Changes to Reservations

Requests to change the date, number of participants, menu or location must be submitted in writing and are subject to availability and confirmation by Savor Trails.

Changes requested within 48 hours of the experience may not be possible due to ingredient purchasing, preparation and operational arrangements.

Reductions in the number of participants within 48 hours do not automatically entitle the guest to a reduction in the agreed booking price.

4. Kitchen and Venue Requirements

For cooking experiences held at the guest's accommodation, the guest must ensure access to a suitable, safe and functional kitchen at the agreed starting time.

Any specific equipment, facilities or preparation requirements will be communicated in advance.

If the experience cannot take place because the agreed kitchen is inaccessible or essential facilities are unavailable for reasons attributable to the guest, the booking may be treated as a no-show, subject to applicable consumer rights.

5. Cancellation by Savor Trails

If Savor Trails cancels an experience for reasons attributable to the company, the guest will be entitled to a full refund of all payments received or may choose to reschedule the experience to another mutually agreed date.

6. Exceptional Circumstances

Where extraordinary circumstances beyond the reasonable control of either party prevent the experience from taking place, Savor Trails will seek an appropriate solution, including rescheduling or a refund where required by applicable law.

7. Applicable Law

These conditions are governed by Portuguese law.

8. Changes to this policy

We may update this Privacy Policy when our services, technology providers or legal obligations change.

The current version will always be published on this page together with the date of the most recent update.

If you have questions about this Privacy Policy, how we process your personal information or wish to exercise your data-protection rights, please contact:

Savor Trails, Lda.
Portugal
info@savortrails.com