Cancellation Policy

1. Reservations and Confirmation

Savor Trails Multi-Day Journeys are privately arranged experiences, with itineraries, accommodation, guiding and other services agreed individually with each group.

A reservation is confirmed once the proposed itinerary and quotation have been accepted, the applicable travel contract has been agreed and an initial deposit of €500 per person has been received, or full payment where required under Section 2.

The deposit forms part of the total journey price and is not an additional charge.

Once confirmed, the agreed departure dates are reserved exclusively for the group, and Savor Trails begins allocating professional time and resources to planning, preparation and the coordination of contracted services.

2. Payment Terms

Payment for Savor Trails Multi-Day Journeys is divided into two instalments:

• At booking: A deposit of €500 per person is required to confirm the reservation.

• 90 calendar days before departure: The remaining balance of the agreed journey price is due, after deducting the deposit already paid.

For reservations confirmed 90 calendar days or less before departure, full payment is required upon confirmation.

The €500 per-person deposit forms part of the total journey price and is not an additional charge.

The exact amounts and payment deadlines will be stated in the individual booking agreement.

3. Cancellation by the Traveller

Travellers may cancel their reservation at any time before departure by submitting written notice by email.

The following standard cancellation charges apply, subject to the individual travel contract and applicable legislation:

Cancellation Notice / Maximum Standard Cancellation Charge

More than 90 calendar days before departure / €500 per person

90 to 61 calendar days before departure / 50% of the agreed journey price

60 to 31 calendar days before departure / 75% of the agreed journey price

30 calendar days or less before departure, or no-show / 100% of the agreed journey price

Cancellation Charges and Private Reservations

All Savor Trails Multi-Day Journeys are privately arranged. Once a reservation is confirmed, the agreed dates are reserved exclusively for the group, and guides, accommodation and other services may be secured in advance.

Cancellation charges may reflect non-recoverable accommodation deposits, payments or contractual commitments to other service providers, professional time allocated to planning and preparation, and the loss of opportunities to accept other reservations for the same dates.

The cancellation charges set out above represent the standard maximum charges applicable to each cancellation period.

Where a particular journey involves exceptional, non-recoverable accommodation deposits or other contracted services that require different cancellation conditions, these will be identified and agreed in the individual travel contract before the reservation is confirmed.

Any applicable cancellation charge will take into account the costs and commitments associated with the private reservation, including the exclusive allocation of guides and dates, together with any costs saved or revenue reasonably expected from reallocating the services. Charges will remain subject to applicable legislation.

Savor Trails will provide justification of the applicable cancellation charge upon request.

Any amount paid above the applicable cancellation charge will be refunded within the legally required period.

4. Refunds and Transaction Charges

Cancellation by the Traveller

For cancellations initiated by the traveller, any refund due under the applicable cancellation conditions will be subject to the deduction of actual, non-recoverable bank charges or card-processing fees directly associated with the original payment and refund, where permitted by applicable legislation.

No additional administrative or fixed processing fee will apply.

Cancellation by Savor Trails

Where Savor Trails cancels a confirmed journey, the traveller will receive a full refund of all payments made to Savor Trails for that journey, without deductions for bank charges, card-processing fees or administrative costs.

Savor Trails will bear any transaction costs associated with issuing the refund. Any additional statutory rights of the traveller remain unaffected.

5. Credit Towards a Future Journey

If a traveller cancels a confirmed reservation, they may request that payments already made, excluding the initial €500 per-person booking deposit, be transferred as credit towards a future Savor Trails Multi-Day Journey.

The transfer of payments is subject to agreement with Savor Trails and may be reduced by non-recoverable accommodation deposits, contracted services or other justified costs associated with the original reservation.

Any credit arrangement will be confirmed in writing, specifying the amount available, its validity period and any applicable conditions.

The future journey will be subject to availability, its own agreed itinerary and pricing. Any difference in price will be settled accordingly.

Credit towards a future journey is voluntary and does not replace any refund rights provided by applicable legislation.

6. Changes and Rescheduling

Requests to change the departure date, itinerary, accommodation, number of travellers or other agreed services must be submitted by email.

Changes are subject to availability, supplier conditions and mutual agreement. Any additional costs will be communicated before the changes are confirmed.

A request to reschedule does not automatically suspend the original booking or its cancellation conditions.

Where applicable, travellers may transfer their package travel contract to another eligible person in accordance with the statutory requirements and any justified additional costs.

7. Cancellation or Significant Changes by Savor Trails

Savor Trails is committed to delivering each journey as agreed and will not cancel a confirmed reservation for ordinary commercial reasons.

Where unforeseen circumstances affect the delivery of an agreed service, Savor Trails will seek suitable alternatives while preserving the essential character and quality of the journey.

If significant changes to essential elements of the journey become necessary, travellers will be informed of the proposed arrangements and their available options.

Where Savor Trails is legally entitled to cancel a journey because the agreed minimum number of travellers has not been reached or because unavoidable and extraordinary circumstances prevent its delivery, all payments received will be refunded within the applicable statutory period, without additional compensation where the law so provides.

In other circumstances where cancellation by Savor Trails becomes necessary, the applicable contractual and statutory remedies will apply, alongside the full refund commitment in Section 4.

Travellers may also choose an alternative departure or journey where mutually agreed.

8. Extraordinary Circumstances

Where unavoidable and extraordinary circumstances at or near the destination significantly affect the performance of the journey or passenger transport to the destination, travellers may terminate an applicable package travel contract without paying a cancellation charge and receive a full refund, in accordance with the law.

Where Savor Trails is prevented from delivering the journey due to unavoidable and extraordinary circumstances, the corresponding statutory cancellation and refund provisions will apply.

9. Travel Insurance

Travellers are strongly encouraged to obtain suitable travel insurance, including cover for cancellation, medical assistance, emergency expenses and repatriation.

Information about available or required insurance arrangements will be provided before the booking is confirmed.

10. Communications and Applicable Law

All cancellation and modification requests must be submitted by email.

Cancellation periods are calculated in calendar days before the scheduled departure date, using mainland Portugal local time.

The individual travel contract will identify the services included, the agreed price, payment deadlines and applicable booking conditions.

For journeys qualifying as package travel, this policy is subject to the mandatory provisions of Portuguese and European Union package travel legislation, including Decree-Law 17/2018, as applicable.

11. Changes to this policy

We may update this Privacy Policy when our services, technology providers or legal obligations change.

The current version will always be published on this page together with the date of the most recent update.

If you have questions about this Privacy Policy, how we process your personal information or wish to exercise your data-protection rights, please contact:

Savor Trails, Lda.
Portugal
info@savortrails.com