Cancellation Policy

Last updated: September 2026

Savor Trails respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, subscribe to our newsletter, request information, or book and participate in one of our experiences.

1. Reservations and Confirmation

All Savor Trails day experiences are private and subject to availability.

Reservations may be requested through our website, by email or through WhatsApp.

A reservation is confirmed once availability has been verified, the booking details have been agreed upon and full payment (100% of the total booking price) has been received.

Payment secures the reservation and the agreed date exclusively for the guest.

2. Payment Terms

Full payment (100%) is required at the time of booking.

Payment instructions will be provided once availability and the booking details have been confirmed.

The reservation is only considered confirmed once payment has been successfully received.

3. Cancellation by the Guest

Guests may cancel their reservation under the following conditions:

More than 24 hours before the scheduled start. Full refund, less any non-recoverable payment processing or bank charges directly associated with the booking and refund

24 hours or less before the scheduled start. No refund

No-show. No refund

For eligible cancellations, Savor Trails will refund the full amount paid, deducting only the actual, non-recoverable transaction charges incurred in processing the original payment and any applicable refund.

No fixed cancellation fee or additional administrative charge will apply. Any non-recoverable transaction charges will be communicated to guests before payment.

Refunds will be processed through the original payment method whenever possible.

4. Changes and Rescheduling

Requests to change the date, meeting location or other booking arrangements are subject to availability and agreement with Savor Trails.

Where possible, we will accommodate reasonable adjustments to the experience.

If a requested change cannot be accommodated and the guest decides to cancel, the applicable cancellation conditions will apply.

5. Weather and Safety Conditions

Our experiences take place outdoors and may be affected by weather, trail conditions or other circumstances relevant to guest safety.

Savor Trails may adapt the route, walking distance, schedule or sequence of stops when necessary to ensure a safe and appropriate experience.

If conditions prevent the experience from taking place safely, Savor Trails may propose an alternative date or arrangement.

6. Cancellation by Savor Trails

If Savor Trails cancels an experience and no alternative arrangement is agreed upon, the guest will receive a full refund of all payments made.

Any proposed rescheduling or alternative experience will require the guest's agreement.

7. Communications and Applicable Law

Cancellation and rescheduling requests should be communicated directly to Savor Trails through the contact details provided with the reservation.

Cancellation deadlines are calculated according to the scheduled start time of the experience, using mainland Portugal local time.

This policy forms part of the booking terms for Savor Trails private day experiences and does not exclude or restrict mandatory consumer rights under applicable Portuguese or European Union legislation.

8. Changes to this policy

We may update this Privacy Policy when our services, technology providers or legal obligations change.

The current version will always be published on this page together with the date of the most recent update.

If you have questions about this Privacy Policy, how we process your personal information or wish to exercise your data-protection rights, please contact:

Savor Trails, Lda.
Portugal
info@savortrails.com